Technical Helpdesk IT Support Technician Apprentice

EDUCATION & IT LIMITED · Birmingham, UK

Salary
£15,600 a year
Level
Level 3
Duration
1 Year 3 Months
Closes
16 Oct 2026
Qualification
Digital Support Technician Level 3 Apprenticeship Standard
Training provider
TRANSWORLD PUBLICATIONS SERVICES LIMITED

About the role

This apprenticeship offers a role as a Technical Helpdesk IT Support Technician. The apprentice will be responsible for logging and resolving support calls on the helpdesk, escalating complex issues, and providing on-site IT support to external customers. Key responsibilities include diagnosing and resolving hardware and software issues, advising users, following helpdesk procedures, and maintaining system information. The role requires strong technical aptitude, excellent communication skills, the ability to explain technical concepts in lay terms, and the capacity to learn new software and technologies quickly. An enhanced DBS check will be completed, and a full UK driving licence is essential.

Entry requirements

  • GCSE English and Maths: 4-9 (Essential). Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Logical, Initiative, Patience, Active listener, Good inter-personal skills, Self-direct learning, Problem solving, Maintain focus.

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