Apprentice 1st Line IT Support Analysts
UK CONNECT LIMITED · GU14 0LX
- Salary
- £20,800
- Level
- Level 3
- Duration
- 1 Year 4 Months
- Closes
- 19 Nov 2026
- Qualification
- Information Communications Technician (Support Technician) Apprenticeship L3
- Training provider
- LIFETIME TRAINING GROUP LIMITED
About the role
UK Connect is seeking an apprentice 1st Line IT Support Analyst to provide technical customer support and contribute to the company's growth in the Construction Sector and other targeted industries. The role involves monitoring incoming incidents via ITSM systems, phone, email, and live chat. As an apprentice, you will be an ambitious and dynamic individual with a passion for IT and customer service, aiming to work within a NOC environment and engage stakeholders at all levels. Key responsibilities include ticket investigation, ensuring adherence to SLAs, providing customer communication, processing and escalating tickets, and automating ticket creation. The apprenticeship is an Information Communications Technician (Support Technician) Apprenticeship L3, offering a pathway to a Level 4 Network Engineer apprenticeship upon successful completion. Progression opportunities include moving from 1st Line Analyst to 2nd Line Analyst, then to 3rd Line Analyst, and finally to Associate Network Engineer.
Entry requirements
- Team Working, Organisation Skills
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