Customer service apprenticeship
TRAC FUTURES · Norwich, UK
- Salary
- £15,496 - £24,619.27
- Level
- Level 3
- Duration
- 1 Year 3 Months
- Closes
- 30 Nov 2026
- Qualification
- Customer Service Level 3
- Training provider
- HEART OF ENGLAND TRAINING LIMITED
About the role
This is an opportunity for a motivated apprentice to undertake a Customer Service Level 3 Apprenticeship. You will gain full training and have the opportunity for progression towards employment within a fast-growing brand. The role involves being the first point of contact for customers, making and receiving calls, learning about new products, processing orders, updating records, dealing with complaints and warranty claims, and offering technical support. The ideal candidate will possess excellent verbal communication skills, a willingness to learn, initiative, the ability to remain calm under pressure, a positive attitude, and problem-solving skills. A car and full driving license are preferable due to the rural location. The apprenticeship includes formal off-the-job training via remote lessons, assignments, projects, and an end-point assessment.
Entry requirements
- GCSE English and Maths at grade 4 or above.
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