IT Helpdesk Technician Apprentice

GHS (UK) LIMITED · Swindon

Salary
£18,000 a year
Level
Level 3
Duration
1 Year 5 Months
Closes
12 Oct 2026
Qualification
IT Helpdesk Technician
Training provider
QA LIMITED

About the role

This apprenticeship offers a structured path to becoming an IT Helpdesk Technician. You will start with foundational tasks such as setting up and preparing computers, installing software, and managing user accounts. As you progress, you will move into first-line support, Microsoft 365 administration, troubleshooting technical issues, communicating with users, and performing on-site tasks. The role involves building and configuring laptops and desktops, installing system updates and applications, managing user accounts and permissions, preparing equipment, and maintaining stock control. You will also be responsible for accurate record-keeping of all work completed and adhering to security procedures to protect customer data. The apprenticeship provides valuable exposure to a broad range of customers and technologies within a managed IT services business, working closely with field, project, and senior engineering teams.

Entry requirements

  • GCSEs at grade 4+ (A*-C) in any subject, and Maths & English at grade 3+ (D or above). Strong communication, IT, attention to detail, organisation, and teamwork skills are essential. A driving licence and own vehicle are also required.

Apply on the employer's site

More apprenticeships like this