IT Helpdesk Engineer Apprentice

AMTICO INTERNATIONAL LIMITED · Warwickshire, UK

Salary
£20,000 a year
Level
Level 3
Duration
1 Year 4 Months
Closes
9 Oct 2026
Qualification
Information Communications Technician
Training provider
JBC SKILLS TRAINING LIMITED

About the role

This apprenticeship offers a fantastic opportunity to become an IT Helpdesk Engineer at AMTICO INTERNATIONAL LIMITED. You will provide first-line IT support to users across the organisation, gaining hands-on experience with hardware, software, user access, and IT service desk activities. The role involves logging and resolving IT tickets, troubleshooting common issues, preparing and configuring IT equipment, and maintaining IT asset records. You will work under the guidance of experienced IT professionals, escalating complex issues as needed. The apprenticeship also includes exposure to IT infrastructure, security systems, business applications, and project work. Key responsibilities include assisting with user account administration, supporting the starters, movers, and leavers process, and helping with basic security checks and updates. You will also gain experience with Microsoft 365 and communication systems, as well as IT procurement administration and supporting IT projects. Strong communication, problem-solving, and administrative skills are essential, along with a demonstrable interest in IT and technology. Experience with Microsoft Windows and common business applications is required, with any troubleshooting experience being advantageous.

Entry requirements

  • GCSE English, IT, and Maths at Grade A-C (4 or above). Desired: A Level IT at Grade A-C (4 or above).

Apply on the employer's site

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