Customer Service Representative Apprentice
Curo Group · Bath, Somerset, UK
- Salary
- £17,468.86 a year
- Level
- Level 2
- Duration
- 1 Year
- Closes
- 18 Nov 2026
- Qualification
- Customer Service Practitioner Level 2
- Training provider
- CITY OF BRISTOL COLLEGE
About the role
An exciting opportunity to become a Customer Service Representative Apprentice with Curo Group. This apprenticeship will provide you with comprehensive training in delivering excellent customer service across various channels, including telephone, email, and face-to-face interactions. You will learn to handle and resolve customer enquiries, manage conflict, and contribute to continuous improvement initiatives within the contact centre. The role involves administrative tasks, producing outbound correspondence, and recording key performance data. You will also be responsible for adhering to health and safety policies. Upon completion, you will gain a Customer Service Practitioner Level 2 qualification.
Entry requirements
- GCSE English: 4 (Essential)
- GCSE Maths: 4 (Essential)
- Communication skills
- Customer care skills
- Problem solving skills
- Logical
- Team working
- Initiative
- Reliable
- Punctual
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