Customer Service Advisor Apprentice

GIOMANI DESIGNS LTD · Tipton, UK

Salary
£16,640 a year
Level
Level 2
Duration
1 Year
Closes
13 Nov 2026
Qualification
Customer Service Practitioner Level 2 Apprenticeship Standard
Training provider
STAFF SELECT LTD

About the role

GIOMANI DESIGNS LTD is seeking a Customer Service Advisor Apprentice to join their team. This apprenticeship offers a fantastic opportunity to gain practical experience in a customer-facing role. Responsibilities include handling customer inquiries, managing online systems for order processing, assisting with sales via online chat, and addressing customer queries via telephone and email. You will also be responsible for processing returns, refunds, and managing customer reviews. The company specializes in manufacturing leather beds, outdoor rattan furniture, and home furnishings. The ideal candidate will have good English communication skills, be IT proficient, and possess excellent customer care and problem-solving abilities.

Entry requirements

  • GCSE Maths and English: GCSE - grades 3,4 (Essential), Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Initiative, Non judgemental, Patience. Must have a clear and well spoken manner and tone and be confident to communicate on the telephone.

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