Digital Response Apprentice

CREDIT RESOURCE SOLUTIONS LTD · Halifax, UK

Salary
£24,784 a year
Level
Level 2
Duration
1 Year 5 Months
Closes
1 Dec 2026
Qualification
Customer Service Practitioner Level 2 Apprentice Standard
Training provider
INTEC BUSINESS COLLEGES LIMITED

About the role

Join CREDIT RESOURCE SOLUTIONS LTD as a Digital Response Apprentice and embark on a career in customer service and digital communication. This apprenticeship offers hands-on experience in responding to customer enquiries via email, WhatsApp, webchat, and SMS. You will develop essential skills in professional communication, problem-solving, and negotiating repayment arrangements. The role involves understanding customer circumstances, providing appropriate support for financial difficulties, and adhering to regulatory and compliance requirements. You will work towards individual performance targets while maintaining high standards of customer service in a fast-paced environment.

Entry requirements

  • GCSE English: A* - C / 9 - 4 (Desired)
  • GCSE Maths: A* - C / 9 - 4 (Desired)
  • Customer care skills
  • Excellent Communication Skills
  • Strong IT Skills
  • Confident using IT Systems
  • Conscientious and hard working
  • Excellent Team Player
  • Self Motivated
  • Can work independently
  • Can work as part of a team
  • Excellent verbal communication
  • Fast paced environment
  • Motivated to achieve targets
  • Strong customer focus
  • Genuine desire to help people
  • Good attention to detail
  • Positive approach to work
  • Ability to manage work load
  • Strong C/Service skills

Apply on the employer's site

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