Apprentice Licensing Customer Service Assistant

Solihull Metropolitan Borough Council · Solihull

Salary
£24,552 a year
Level
Level 2
Duration
1 Year
Closes
15 Nov 2026
Qualification
Intermediate Apprenticeship
Training provider
COVENTRY AND WARWICKSHIRE CHAMBERS OF COMMERCE TRAINING LIMITED

About the role

Solihull Metropolitan Borough Council is seeking an Apprentice Licensing Customer Service Assistant to support their Licensing Team. This role involves providing assistance and support in answering customer queries within the Licensing Team in Regulatory Services, with a particular focus on assisting the Taxi Licensing Training Officer. The apprentice will be trained to handle enquiries promptly, courteously, and professionally, using effective problem-solving and interpersonal skills. They will also utilize initiative to address customer needs via various communication methods, including face-to-face, telephone, and email. This position serves as the first point of contact for the public and other service users, ensuring all enquiries and service requests are accurately received and recorded. The role also involves working collaboratively within a team to manage sensitive issues and customer complaints effectively, and maintaining accurate, up-to-date records in line with service standards and procedures.

Entry requirements

  • GCSE English A-C/4 or above, GCSE Maths A-C/4 or above. Essential skills include communication, IT, attention to detail, organization, customer care, and teamwork.

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