Customer Service Apprentice (Electoral Services)

About the role

This is an exciting opportunity to join Sandwell Council's Electoral Services Team as an Apprentice Customer Service Assistant. You will provide high-quality customer service to residents and colleagues while supporting the administration and delivery of electoral services across the borough. As an apprentice, you will learn to respond to enquiries professionally, administer electoral registration and elections, prepare electoral communications, and carry out various administrative duties including data entry, filing, and managing correspondence. You will also use IT systems and Microsoft Office applications, and support the team during busy election periods, which may occasionally require evening work. The apprenticeship includes comprehensive training on customer service and mandatory council policies. This is a fixed-term 15-month contract, offering valuable skills and experience for future career opportunities in the sector.

Entry requirements

• GCSE English Language (A-C/9-4) and GCSE Maths (A-C/9-4). Key skills include communication, IT, attention to detail, organization, customer care, teamwork, confidentiality, data protection, flexibility, prioritization, willingness to learn, reliability, and time management.

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