Customer Service Apprenticeship - Southampton Specsavers

About the role

This apprenticeship at Specsavers in Southampton offers a fantastic opportunity to embark on a career in customer service. You will be trained to provide top-notch advice and a warm welcome to all customers, handle orders efficiently, and manage telephone calls. Key responsibilities include advising customers on the readiness or any delays with their hearing aids and glasses. This entry-level position is ideal for individuals with strong communication, organisation, administrative, and team-working skills, with GCSE Maths at grades 9-3 (A*-D) being desirable. Prior experience in the customer service sector is not required. Upon completion, you will be a qualified Level 2 Customer Service Practitioner with potential career paths in call centres, reception, and meet and greet roles within Specsavers. Candidates should confirm their ability to travel to the store location daily.

Entry requirements

• GCSE Maths: 9-3 (A*-D) (Desired)
• Communication skills
• Organisation skills
• Administrative skills
• Team working

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