Awaab's Law Case Lead Apprentice

About the role

This apprenticeship offers a unique opportunity to become an Apprentice Awaab's Law Lead, playing a crucial role in supporting residents with serious repair issues. You will act as a key point of contact, ensuring concerns are managed promptly, effectively, and with empathy. Your duties will include supporting the investigation and resolution of Awaab's Law cases, working collaboratively with repairs teams, contractors, and stakeholders. You will maintain accurate records, provide regular updates, and communicate compassionately with residents. This role involves reviewing repair histories, contributing to service improvements, and supporting the management of complaints and escalations. You will gain valuable understanding of housing legislation, compliance, and customer service best practices, developing skills in case management, stakeholder engagement, problem-solving, and customer care. Upon successful completion, career progression into administration, management, or senior support roles is available within the housing sector.

Entry requirements

• Communication skills, Organisation skills, Customer care skills, Administrative skills, Logical thinking, Team working, Initiative, Non-judgemental attitude, Patience

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