Apprentice Repairs Administrator (Awaab’s Law)

About the role

As an Apprentice Repairs Administrator (Awaab's Law) at PEABODY TRUST, you will play a crucial role in supporting residents, particularly those affected by damp and mould issues. Your responsibilities will include managing enquiries via phone, email, and internal systems, ensuring residents receive timely updates and assistance throughout the repairs process. You will be involved in scheduling appointments, coordinating activities with colleagues and contractors, and maintaining accurate records and databases. This role requires excellent communication, IT, organisational, customer care, and administrative skills. You will work closely with various stakeholders to deliver an effective repairs service, produce reports, and monitor service performance. The apprenticeship offers a valuable opportunity to develop your knowledge of housing services, repairs processes, customer service, and compliance, as well as build essential skills in administration, coordination, stakeholder engagement, and problem-solving. Upon successful completion, career progression into administration, management, or senior support roles within the sector is possible.

Entry requirements

• Communication skills, IT skills, Organisation skills, Customer care skills, Administrative skills, Team working, Initiative

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