Gateway & Data Collections Apprentice
PEABODY TRUST · Basildon, UK
- Salary
- £24,000 - £25,000
- Level
- Level 3
- Duration
- 1 Year 3 Months
- Closes
- 12 Nov 2026
- Qualification
- Level 3 Business Administration
- Training provider
- PEABODY TRUST
About the role
This apprenticeship offers a fantastic opportunity to join Peabody Trust as a Gateway & Data Collections Apprentice in Basildon. You will play a crucial role in supporting the efficient operation of their referral and customer contact service. As a key first point of contact, you will assist customers, colleagues, and external partners by managing enquiries, coordinating bookings, processing referrals, and supporting data collection activities. Key duties include managing the Gateway inbox, responding to stakeholders, assisting with referrals, providing phone cover, coordinating community hub bookings, and signposting customers to appropriate services. You will also handle data accurately and confidentially, ensuring GDPR compliance, and uphold Peabody's policies on equality, diversity, and safeguarding. This role requires an enhanced DBS check.
Entry requirements
- GCSE English and Maths at grades A-C (9-1). Strong communication, IT, attention to detail, organisation, customer care, problem-solving, administrative, and teamwork skills are desired.
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