People and Field Services Apprentice

About the role

Instant Impact in partnership with NatCen (The National Centre for Social Research) are hiring two People and Field Services Apprentices to join the People Services team. This is an opportunity to build a career in customer service, people operations or business support while completing a Customer Service Specialist Level 3 Apprenticeship.

You will provide professional, responsive and customer-focused support to employees, managers and field colleagues. Working across People Services, Data Collection and Field, you will help keep enquiries, records, onboarding activity and operational tasks moving accurately and on time. Duties include responding to routine enquiries, tracking tasks, supporting the employee lifecycle, maintaining accurate records, coordinating fieldworker activity, producing clear administration and communications, working across teams, and improving the customer experience. You will also complete off-the-job learning and assessments.

Entry requirements

• GCSE English and Maths at grade 4 or above. Strong communication, attention to detail, customer care, and problem-solving skills.

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