Apprentice Customer Experience Specialist

LIGHTWAVERF TECHNOLOGY LIMITED · Unit 1A Coppice Lane, Aldridge, WS9 9AA

Salary
£15,600 a year
Level
Level 3
Duration
1 Year 3 Months
Closes
13 Nov 2026
Qualification
NVQ Level 3 Customer Service
Training provider
DERBY BUSINESS COLLEGE LIMITED

About the role

We are seeking an enthusiastic Apprentice Customer Experience Specialist to join our smart home company. This role is vital for providing excellent technical assistance and support to customers, ensuring their satisfaction and the smooth operation of their smart home products. Responsibilities include providing technical support via phone, email, and chat, troubleshooting hardware and software issues, collaborating with cross-functional teams, answering inbound calls, responding to support tickets, organizing returns, updating the CRM system, assisting other departments, and maintaining product knowledge. The role also involves providing feedback for product improvements. Successful candidates will have the opportunity for strong career progression, receive a free smart home starter kit, employee discounts, and enjoy a supportive work environment with on-site parking and kitchen facilities.

Entry requirements

  • GCSE Maths & English: 4/C or above (Essential), Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Team working, Initiative

Apply on the employer's site

More apprenticeships like this