Digital Customer Relations Apprentice

The Mac-Nutrition Collective · Loughborough, UK

Salary
£18,000 a year
Level
Level 3
Duration
1 Year 3 Months
Closes
30 Oct 2026
Qualification
NVQ Level 3 Customer Service
Training provider
DERBY BUSINESS COLLEGE LIMITED

About the role

The Digital Customer Relations Apprentice at The Mac-Nutrition Collective will support the administration and customer service team in delivering excellent service across various communication channels including email, WhatsApp, telephone, social media, and face-to-face interactions. Key responsibilities will involve handling customer inquiries and complaints with empathy and a focus on solutions, maintaining accurate customer and student records, processing bookings, orders, and payments, and conducting audits. The role also includes general office duties and assisting with the planning and execution of events, such as researching venues and managing bookings. This apprenticeship offers a fully funded Level 3 Customer Service Specialist qualification with potential for career progression and a view to a full-time permanent position.

Entry requirements

  • GCSE Maths & English: 4/C or above, Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Logical thinking, Team working, Initiative

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