Customer Service Apprentice
FMG REPAIR SERVICES LIMITED · Barnstaple, EX31 1QN
- Salary
- £17,728.62 a year
- Level
- Level 3
- Duration
- 1 Year 6 Months
- Closes
- 31 Oct 2026
- Qualification
- Customer Service Specialist Level 3 Apprenticeship Standard Qualification
- Training provider
- SKILLNET LIMITED
About the role
This apprenticeship offers a fantastic opportunity to gain practical experience in customer service within the automotive repair industry. You will be responsible for managing customer bookings, maintaining records, processing payments, and handling all related administrative tasks. The role involves direct interaction with customers, both over the phone and in person, ensuring their vehicles are booked in for repair and kept informed of progress. You will also be involved in the financial aspects of the role, including payment collection and banking procedures.
The apprenticeship is delivered in-house by a skills coach, with dedicated training sessions every 28 days. There is no requirement for college attendance or block release. Upon successful completion, you will achieve a Customer Service Specialist Level 3 Apprenticeship Standard Qualification, along with a Level 1 EV Awareness qualification. This role provides a clear pathway for career progression within the service department, with the potential to advance to roles such as an area service manager. FMG Repair Services is a large and reputable group of accident repair centres known for their commitment to service, speed, quality, and customer care.
Entry requirements
- GCSE English and Maths: 4+ (Desired)
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