South East JLR Croydon Service Advisor Apprenticeship

CAMBRIA AUTOMOBILES (SOUTH EAST) LIMITED · Coulsdon, UK

Salary
£16,640 a year
Level
Level 2
Duration
1 Year
Closes
14 Nov 2026
Qualification
Level 2 Customer Service Practitioner Standard
Training provider
INSPIRO LEARNING LIMITED

About the role

This apprenticeship offers a fantastic opportunity to become a qualified Customer Service Advisor within the Jaguar Land Rover (JLR) retail network. You will act as the crucial link between customers and service technicians, managing vehicle service scheduling and administrative tasks. Key responsibilities include interpreting customer needs, liaising with technicians, scheduling services, communicating with customers about additional work, estimating repair costs, handling complaints, and tracking vehicle progress.

We are seeking an enthusiastic and hardworking individual eager to embark on a long-term career with excellent earning and progression potential. Exceptional communication skills, the ability to multitask, and a commitment to meeting customer expectations are essential. This role requires ambition, a willingness to learn, and excitement about working with advanced vehicles. Personal skills such as teamwork, quality focus, resilience, and problem-solving are highly valued. GCSEs in English and Maths at grades 9-3 (A-D) are required, along with other relevant subjects.

Entry requirements

  • GCSE English: 9 – 3 (A – D), GCSE Maths: 9 – 3 (A – D), GCSE Two Other Subjects: 9 – 3 (A – D), Communication skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Logical, Team working, Initiative, Patience

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