Customer Service Apprentice

Indigo Car Hire · Leeds, UK

Salary
£12,480 a year
Level
Level 2
Duration
1 Year 3 Months
Closes
3 Nov 2026
Qualification
Level 2 Customer Service Practitioner
Training provider
LEARNING SKILLS PARTNERSHIP LTD

About the role

Join Indigo Car Hire as a Customer Service Apprentice and contribute to their 5-star reputation. You will handle customer enquiries via phone, email, and live chat, converting them into reservations. This role involves explaining prices, terms, and conditions, processing reservations, amendments, and cancellations, and maintaining accurate customer records. You'll also develop knowledge of vehicle rental and learn to act on feedback to enhance service. The apprenticeship will equip you with essential skills in vehicle rental intricacies, understanding customer perspectives, clear communication, building customer confidence, and personal development. Candidates should be team players with a smart appearance. Full training is provided to prepare apprentices for potential permanent roles, with many current team members having started their careers as apprentices at Indigo Car Hire.

Entry requirements

  • GCSE Maths: 4/C (Desired), GCSE English: 4/C (Desired), Communication skills, Customer care skills, IT skills, Organisation skills, Attention to detail, Administrative skills

Apply on the employer's site

More apprenticeships like this