Customer Service Specialist Apprenticeship - Cheshire
THG (The Hut.com Limited) · Cheshire, UK
- Salary
- £16,224 a year
- Level
- Level 3
- Duration
- 1 Year
- Closes
- 9 Nov 2026
- Qualification
- Customer Service Specialist L3 Apprenticeship
- Training provider
- BABINGTON BUSINESS COLLEGE LIMITED
About the role
This apprenticeship offers a fantastic opportunity to join THG (The Hut.com Limited) as a Customer Service Specialist. You will support the day-to-day operations of the Customer Experience function, acting as an escalation point for complex customer queries. Your role will involve using data and insight to resolve issues and improve service performance. Key responsibilities include investigating root causes of customer issues, coordinating with other departments, maintaining knowledge base content, supporting quality monitoring, and contributing to service improvement projects. This role is ideal for individuals with strong administrative, customer care, IT, organisational, problem-solving, teamwork, and communication skills. You should also be patient and non-judgemental.
Entry requirements
- Administrative Skills
- Customer Care Skills
- IT Skills
- Non judgemental
- Organisational Skills
- Patience
- Problem Solving Skills
- Teamworking
- Communication Skills
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