Customer Service Advisor Apprenticeship

About the role

This apprenticeship offers a unique opportunity to learn the ins and outs of customer service and vehicle maintenance coordination within the automotive industry. This role is ideal for individuals with a passion for automobiles, excellent communication skills, and a desire to learn and grow in a dynamic environment.

Duties include assisting customers with scheduling service appointments, providing information on services, and answering enquiries. You will greet customers professionally, liaise between customers and technicians, and learn to interpret maintenance schedules and repair estimates. Coordination with the parts department, keeping customers informed of service progress, and handling complaints are key responsibilities. You will also utilize computerised systems for service orders and customer records, maintain a clean reception area, and participate in training sessions to enhance skills and product knowledge.

Entry requirements

• GCSE English and Maths at grade 4 or above. Essential skills include communication, IT, attention to detail, organisation, customer care, problem-solving, administrative skills, patience, and a Driver's License.

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