Customer Service Advisor

W.BRINDLEY(GARAGES)LIMITED · Stafford Street, Wolverhampton, WV1 1NT

Salary
£16,640 to £26,436.80 a year
Level
Level 2
Duration
1 Year 2 Months
Closes
22 Nov 2026
Qualification
Customer Service Practitioner Level 2
Training provider
CALEX UK LTD

About the role

This apprenticeship offers a fantastic opportunity to become a Vehicle Service Advisor at Brindley Mazda Wolverhampton. You will develop essential customer service skills, learning to interpret customer needs and provide first-class service. Key responsibilities include scheduling appointments, greeting customers, liaising with technicians, managing parts coordination, keeping customers updated on service progress, handling complaints, using computerised systems for orders and records, maintaining a professional reception area, and participating in ongoing training. The role emphasizes communication, IT skills, attention to detail, organisation, customer care, problem-solving, and teamwork. This position is ideal for individuals looking to start a career in the automotive service industry with clear progression paths within the dealer network.

Entry requirements

  • GCSE English: 4 (Essential)
  • GCSE Maths: 4 (Essential)
  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Analytical skills
  • Team working
  • Patience

Apply on the employer's site

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