Customer Service Apprentice

Hayley Group Limited · Bury St. Edmunds, UK

Salary
£16,640 a year
Level
Level 3
Duration
1 Year 3 Months
Closes
29 Nov 2026
Qualification
Customer Service Level 3
Training provider
LEARNING CURVE GROUP LIMITED

About the role

As a Customer Service Apprentice, you’ll gain hands-on experience across key areas of the branch, building the skills needed to deliver excellent service to our customers. You will rotate through Trade Counter (supporting and serving customers face-to-face), Internal Sales / Office (handling calls, emails, and customer enquiries), and Warehouse Operations (understanding stock, order fulfilment, and logistics). This well-rounded approach ensures you develop a strong understanding of both our products and how we support customers from enquiry through to delivery. You’ll learn how to communicate confidently with customers and colleagues, handle enquiries, orders and problem-solving effectively, use internal systems and processes, and deliver a high standard of customer service in a fast-paced environment.

Entry requirements

  • GCSEs at grade 4 in English, Maths, and two other subjects, alongside strong communication, attention to detail, organisation, customer care, administrative, and team working skills.

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