Customer Service Practitioner Apprenticeship

EMPIRE HIRE GROUP LIMITED · Dunstable, UK

Salary
£17,680 a year
Level
Level 2
Duration
1 Year
Closes
20 Nov 2026
Qualification
Customer Service Practitioner Level 2
Training provider
OAKLANDS COLLEGE

About the role

This apprenticeship offers a fantastic opportunity to become a Customer Service Practitioner at EMPIRE HIRE GROUP LIMITED. As an apprentice, you will be the primary point of contact for customers, providing support with enquiries, processing bookings, and ensuring a high standard of service delivery. Your responsibilities will include responding to calls and emails, managing hire bookings and documentation, resolving customer issues, and maintaining accurate customer records. You will also liaise with internal teams, build customer relationships, and contribute to team satisfaction. The role involves significant on-the-job training, coaching from experienced colleagues, and structured learning in customer service, communication, and system usage, leading to a Customer Service Practitioner Level 2 qualification. Upon successful completion, there is potential for a full-time role, progression into advanced customer service positions, and further development within the company. EMPIRE HIRE GROUP LIMITED is a specialist provider of powered access equipment and site access solutions, serving various industries with hire, delivery, inspection, maintenance, and repair services.

Entry requirements

  • GCSE English: Level 4-9, GCSE Maths: Level 4-9, Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Patience

Apply on the employer's site

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