Business Pay Customer Support Apprentice

Magellan · Nottingham, UK

Salary
£23,000 - £24,000
Level
Level 3
Duration
1 Year 5 Months
Closes
20 Nov 2026
Qualification
Level 3 Apprenticeship
Training provider
QA LIMITED

About the role

Join Magellan as a Business Pay Customer Support Apprentice and embark on a rewarding career in the digital sector. This apprenticeship offers a fantastic opportunity to develop your customer care, helpdesk system, and database knowledge. You will be responsible for managing incoming telephone calls, queries, and emails to client SLA standards, resolving a range of issues including login problems, web guidance, transaction queries, invoice queries, and authorization requests. As you build your expertise, you will gain confidence in identifying common queries and resolving incidents effectively. You will interact directly with clients, their merchants, and end customers, gaining valuable insights into the business and its supported products. Magellan is committed to nurturing talent from all backgrounds, focusing on potential, enthusiasm, and ambition. Since 2020, they have supported over 150 apprentices, earning accolades like Apprentice Employer of the Year and Great Place to Work. Upon successful completion of the apprenticeship, there is a strong aim to offer permanent roles, with continued investment in your professional development through further qualifications and supported study.

Entry requirements

  • GCSE 4+ in 3 subjects (including Maths & English at 3+)

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