Customer Service Apprentice

RAIL FUTURES NETWORK LTD · WALLSEND, NE28 9NX

Salary
£15,600 to £24,784.50 a year
Level
Level 2
Duration
1 Year 3 Months
Closes
20 Nov 2026
Qualification
Level 2 Customer Service Practitioner Apprenticeship Standard
Training provider
CITY OF SUNDERLAND COLLEGE

About the role

This apprenticeship offers a fantastic opportunity to join RAIL FUTURES NETWORK LTD as a Customer Service Apprentice. You will be the first point of contact for learners, colleges, employers, and industry partners, handling inquiries via phone, email, and digital channels. Key responsibilities include providing clear information, referring complex queries, recording interactions, arranging appointments, and resolving customer issues. You will also ensure confidentiality and adhere to GDPR, service, and health and safety procedures. The role involves working collaboratively with colleagues to gather feedback and improve customer experience.

Entry requirements

  • GCSE English: 1-9 (Essential), GCSE Maths: 1-9 (Essential), Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Presentation skills, Administrative skills, Team working, Good verbal/ writing skills, Strong organisational skills, Accuracy, Confident/ professional, Willing to learn, Enthusiastic, Positive attitude, Able to accept feedback, Reliable and punctual. A willingness to complete any required English and maths functional skills during the apprenticeship.

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