Customer Service Practitioner Apprenticeship

SPECSAVERS OPTICAL SUPERSTORES LIMITED · Kings Heath, Birmingham, UK

Salary
£16,684.80 a year
Level
Level 2
Duration
1 Year
Closes
26 Oct 2026
Qualification
Level 2 Customer Service Practitioner
Training provider
SPECSAVERS OPTICAL SUPERSTORES LIMITED

About the role

This apprenticeship at Specsavers Kings Heath offers a fantastic opportunity to gain valuable experience in customer service. You will be responsible for providing customers with top-notch advice, offering a warm welcome to the store, dealing with orders efficiently, and handling telephone calls. You'll also advise customers on their hearing aids and glasses, informing them when they are ready or if there are any delays. This entry-level position requires strong communication, organisation, administrative, and teamwork skills. The role is designed for individuals who have not previously worked in the customer service sector. Upon completion, you will be a fully-fledged Level 2 Customer Service Practitioner with potential career paths within Specsavers, including roles in their call centres, as a receptionist, or in meet and greet positions. The company is a leading global optical group with a strong family business ethos.

Entry requirements

  • GCSE Maths: 9-3 (A*-D) (Desired), Communication skills, Organisation skills, Administrative skills, Team working

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