Apprentice Direct Payment Support Officer

Calderdale Metropolitan Borough Council · Princess Buildings, Halifax, HX1 1TS

Salary
£15,392 to £24,454.04 a year
Level
Level 3
Duration
1 Year 9 Months
Closes
29 Nov 2026
Qualification
Business Administration qualification at Level 3
Training provider
JGA LIMITED

About the role

Calderdale Metropolitan Borough Council is seeking an Apprentice Direct Payment Support Officer to join their team. This role involves monitoring incoming electronic requests, managing the team inbox, and supporting the Direct Payment Monitoring Team. The apprentice will assist in efficiently monitoring direct payments using the Council’s case management system and in accordance with Council guidelines. Key responsibilities include investigating and responding to queries from individuals in receipt of Direct Payments, other teams within the directorate, the ICB, and external customers, maintaining a high standard of customer service. The role also involves covering duty phones, inputting and updating electronic records, and supporting the introduction of new technology and working practices. The apprenticeship offers a balance between working from home and from a designated council workplace, with occasional requirements to attend recruitment events or provide cover for colleagues. Upon successful completion, it is anticipated that the apprentice will be employment ready and given the opportunity to apply for permanent roles within the council.

Entry requirements

  • GCSE English and Maths: C / 5 or above (Desired)
  • Communication skills
  • Organisation skills
  • Customer care skills
  • Administrative skills

Apply on the employer's site

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