AI & Automation Support Apprentice

INA4 MEDIA LTD · National

Salary
£15,600 a year
Level
Level 4
Duration
1 Year 5 Months
Closes
26 Nov 2026
Qualification
Level 4 Apprenticeship
Training provider
VELOCITY 1ST LIMITED

About the role

Join INA4 MEDIA LTD as an AI & Automation Support Apprentice and play a crucial role in enhancing client support operations. This apprenticeship focuses on leveraging AI tools like Claude to manage, investigate, and resolve support requests efficiently. You will learn to transform requests into actionable tasks, implement changes on client sites, and communicate technical solutions in plain English. A key aspect of the role involves identifying recurring issues and developing AI-driven solutions to improve speed and consistency. You will also be responsible for testing AI-generated changes, escalating complex issues, and documenting processes for the team. This position offers a fantastic opportunity to gain hands-on experience with modern AI and web technologies within a collaborative remote team environment, with the potential for long-term security and career progression into a permanent role.

Entry requirements

  • GCSE English & Maths (A*-C/9-4), A Levels (Pass or above - Desired). Strong IT, communication, attention to detail, organisation, customer care, and problem-solving skills. Interest in AI & automation, strong written skills, willingness to learn, HTML/CSS knowledge, WordPress experience, basic coding skills, web development interest, and experience using AI tools are also essential or desired.

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