Apprentice Digital Support Technician

About the role

This apprenticeship offers a fantastic opportunity to work closely with the Customer Success & Support Manager, developing experience across customer support, customer success, software troubleshooting, AI, testing, and training. You will gain an in-depth understanding of the company's software and products, taking ownership of customer queries, system investigations, and support improvements. Key responsibilities include responding to customer queries, investigating issues, providing guidance, supporting new customers, and gathering feedback. You will also develop a detailed understanding of products and systems, assist in reproducing and investigating customer-reported issues, document issues for the development team, and test bug fixes and new features. A significant aspect of the role involves working with AI-powered support tools, including developing, testing, and improving AI responses and chat functionality. Additionally, you will help create and update help articles, produce training videos, and ensure support content remains current. This role is ideal for someone with strong communication and analytical skills, looking to grow in the digital support field.

Entry requirements

• GCSE Maths and English: C (4) or above (Desired), Communication skills, Analytical skills

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