Customer Service / Administration Apprentice

City College Plymouth · Devon, UK

Salary
£17,138 a year
Level
Level 2
Duration
1 Year 6 Months
Closes
9 Oct 2026
Qualification
Level 2 Customer Service Practitioner Apprenticeship
Training provider
City College Plymouth

About the role

City College Plymouth is seeking a motivated individual to join their administrative team as a Customer Service / Administration Apprentice. This role involves providing comprehensive cross-college support to all curriculum delivery and management teams. The apprentice will gain valuable experience in frontline customer service, handling face-to-face interactions, phone calls, and email inquiries. Key duties include supporting the team with administrative tasks such as generating letters, spreadsheets, and reports, maintaining filing systems, and assisting with college events like open days and parents' evenings. Upon successful completion, there will be opportunities for further apprenticeships or permanent positions. The apprenticeship includes a Level 2 Customer Service Practitioner qualification with additional business administration units, delivered in the workplace with an End Point Assessment.

Entry requirements

  • GCSE English and Maths at grade 4 (C) or above. Strong communication, IT, attention to detail, organisation, customer care, and teamwork skills are essential.

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