Airfreight Apprentice

DHL GLOBAL FORWARDING (UK) LIMITED · Birmingham, UK

Salary
£15,600 a year
Level
Level 3
Duration
1 Year 6 Months
Closes
8 Oct 2026
Qualification
Level 3 Apprenticeship
Training provider
SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED

About the role

As an apprentice, you’ll develop towards becoming an International Freight Forwarder, whose overall aim is to manage or support our Customers’ logistics by arranging the movement of Freight via Air. This can include exporting and importing goods from and to the UK and across the world. Duties include developing customer relationships, responding to enquiries promptly, adhering to Customs Compliance procedures and documentation, ensuring each ‘Job File’ is fully and accurately completed, working with Carriers and Handling Agents to resolve exceptions, liaising with DGF departments and overseas offices on Air freight planning and coordination, maintaining mandatory milestones through the Company's Freight Forwarding system, using company systems to create, manage and maintain the movement of freight, updating the customer complaints system, ensuring compliance with DPDHL Code of Conduct, contributing to the ‘First Choice’ continuous improvement program, participating in team briefings and performance dialog meetings, and completing all statutory and mandatory training.

Entry requirements

  • GCSE English and Maths at Minimum Grade C or 4. Also requires strong communication skills, IT skills, attention to detail, organisation skills, customer care skills, administrative skills, number skills, team working, and a keenness to learn.

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