Apprentice / Trainee Hotel General Assistant

Z HOTELS OPERATIONS LTD · London, UK

Salary
£26,265 a year
Level
Level 2
Duration
1 Year
Closes
23 Oct 2026
Qualification
Level 2 Customer Service
Training provider
THE OPPORTUNITY PROVIDER LTD

About the role

This apprenticeship opportunity is for an Apprentice/Trainee Hotel General Assistant at Z Hotels, a collection of city centre hotels known for simple, stylish stays and exceptional guest experiences. The role involves a wide range of responsibilities including guest interaction, assisting with breakfast service, serving food and beverages, maintaining cleanliness of public areas, handling guest queries, administrative tasks, and supporting maintenance and housekeeping requests. The company offers a supportive environment with opportunities for learning and development, and has a commitment to employee growth. Benefits include service charge, meals on duty, social events, wellbeing support, hotel discounts, and extra time off for your birthday. The apprenticeship is a Level 2 qualification in Customer Service, delivered primarily on-the-job with regular support from a dedicated Vocational Trainer from The Opportunity Provider. The training culminates in an end-point assessment comprising practical observation, a business project, and a professional discussion, with a clear pathway to potential progression into supervisory roles.

Entry requirements

  • Communication skills, Attention to detail, Customer care skills, Presentation skills, Administrative skills, Team working, Patience

Apply on the employer's site

More apprenticeships like this