Digital Customer Support Apprentice
Apleona Ltd · Motherwell, UK
- Salary
- £16,697.60
- Level
- Level 3
- Duration
- 10 - 12 months
- Closes
- 6 Nov 2026
About the role
Apleona UK, a global facilities management company with over 40 years of experience, is seeking a Digital Customer Support Apprentice for their helpdesk function. This role will involve providing coordination support for facilities management services on the FedEx UK account. Key responsibilities include managing service requests via phone and email, coordinating with engineers and subcontractors, and ensuring compliance with service level agreements. The apprentice will become proficient in systems like Navison for logging and tracking job requests, scheduling engineers, and monitoring client portals for job updates. They will also utilize SharePoint for information sharing and Excel for reporting. This apprenticeship offers a structured training environment and the opportunity to develop valuable administrative and technical skills within a large organization. The working hours are Monday to Friday, 8am - 5pm.
More apprenticeships like this
- Recruitment Consultant Apprenticeship Level 3 at I.B.R GROUP LIMITED, London, UK
- Production Assistant Apprentice at GLOBAL ENGAGE LTD, OXFORDSHIRE
- Internal Growth Execution Apprenticeship Programme at HOWDEN UK GROUP LIMITED, London, UK
- Apprentice Internal Sales Administrator at AIR PURIFICATION SKROLL LTD, GATESHEAD, UK
- Apprentice Revenues Assistant, Adult Social Care at Bristol City Council, Somerset
- Apprentice Business Administrator at M B F SUPPLIES LTD, Sheffield, UK
- Finance & Production Administrator Apprentice (Business Administrator Level 3) at ASHFORD COMMERCIAL LTD, NORTH WALSHAM, UK
- HSE Apprentice at CROSS MANUFACTURING COMPANY (1938) LIMITED, Devizes