Apprentice Brokerage Support Officer

Calderdale Metropolitan Borough Council · Halifax, UK

Salary
£15,392 to £24,454.04 a year
Level
Level 3
Duration
1 Year 9 Months
Closes
21 Oct 2026
Qualification
Business Administration qualification at level 3
Training provider
JGA LIMITED

About the role

This is an exciting opportunity to join the newly developing Centralised Brokerage Team within Calderdale Council's System and Finance Service. The role involves supporting the Brokerage Teams in providing an efficient service for community-based services and residential placements. Key duties include managing team inboxes and phone lines, resolving routine queries, and escalating complex issues. You will also be responsible for inputting and maintaining data on the Council Case Management System, reviewing referrals for completeness and accuracy, and identifying and highlighting inconsistencies or risks. Building and maintaining effective professional working relationships with various stakeholders, including providers and social work teams, is crucial. The apprenticeship offers a chance to undertake all processes efficiently, prioritizing workload according to urgency and ensuring effective communication.

Entry requirements

  • GCSE English and Maths C/5 or above. Communication skills, Organisation skills, Customer care skills, Administrative skills.

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