Museum Assistant Apprentice

Epping Forest District Museum CIO · WALTHAM ABBEY, UK

Salary
£15,392 to £24,454.04 a year
Level
Level 3
Duration
1 year 9 months
Closes
23 Nov 2026
Qualification
Level 3 Apprenticeship
Training provider
NEW CITY COLLEGE

About the role

An exciting opportunity to gain hands-on experience in the heritage sector while working towards a recognised qualification. As Museum Assistant Apprentice, you will support visitor services, events, learning activities, marketing, administration and collections care, developing practical skills across museum operations.

Key responsibilities will include supporting the day-to-day operation of the museum to ensure visitors enjoy a welcoming, engaging and rewarding experience. Assisting with visitor reception, ticket sales, retail transactions, and general enquiries. Providing information and assistance to visitors and helping to interpret museum displays and exhibitions. Supporting the care, documentation and management of the museum's collections, including object handling, condition checking, cleaning, packing and preventative conservation activities under supervision. Assisting with the installation, maintenance and removal of temporary exhibitions and displays. Assisting with community events, family activities, talks, workshops, school visits and outreach projects. Working alongside volunteers and helping to ensure they feel supported and valued. Assisting with volunteer administration, including recording volunteer hours and preparing rotas when required. Supporting collections management activities, including cataloguing, photography, object entry procedures, and database updates. Assisting with the maintenance of museum stores, displays and public spaces to ensure they remain safe and presentable. Helping to open and close the museum and prepare galleries and public areas for visitors. Answering telephone, email and face-to-face enquiries and directing more complex enquiries to appropriate staff members. Supporting administrative tasks associated with the museum's day-to-day operation. Following museum policies and procedures relating to health and safety, security, collections care and visitor services. Assisting staff and volunteers during special events, some of which may take place outside normal opening hours. Supporting the safe evacuation of the museum in the event of an emergency and reporting any concerns relating to the safety or security of the museum, collections, volunteers or visitors. Assisting with the museum's marketing and communications, including social media, website content, promotional materials and event publicity. Supporting the administration of museum projects and grant-funded programmes. Assisting with data collection, visitor surveys, audience evaluation and reporting. Maintaining accurate digital and paper records in accordance with museum procedures. Supporting meeting administration, including preparing agendas, papers, notes and action lists where required. Assisting with financial administration, including recording purchases, processing invoices, stock monitoring and cash reconciliation. Supporting volunteer recruitment, induction and record keeping. Assisting with bookings and administration.

Entry requirements

  • GCSE English Language Grade 4/C or above, GCSE Mathematics Grade 4/C or above. Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Team working, Creative, Initiative, Patience. Desirable: GCSEs or equivalent qualifications in History, Geography, Science, Art, Business Studies, Media Studies, or another relevant subject. An interest in museums, local history, heritage, culture, archives, or collections. Experience of volunteering, customer service, retail, community engagement, or working with the public.

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