Apprentice Service Coordinator

About the role

Act as the link between customers, engineers and the office team by providing updates, managing site access requirements and supporting job progression.

You will be responsible for Customer Updates, Site Access & permits, Engineer Support, Account Support and KPI Ownership.

Duties:

Customer Updates

Update customers on attendance times.

Manage customer expectations.

Handle general service enquiries.

Conduct customer satisfaction calls.

Site Access & permits

Arrange parking.

Organise permits.

Manage access requests.

Submit RAMS where required.

Engineer Support

Chase engineer paperwork.

Track job progress.

Update systems.

Organise access information.

Account Support

Book review meetings for Alex.

Support customer communications.

Maintain service records.

KPI Ownership

Customer response times.

Customer updates completed.

Site access arranged on time.

Paperwork completion rates.

Entry requirements

• GCSE English and Maths at C/4 or above. Strong communication, IT, attention to detail, organisation, customer care, problem-solving, presentation, administrative skills. Ability to be logical, a team player, professional, ask questions if unsure, and reliable.

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