Service Advisor Apprentice

IRIZAR UK LIMITED · Worksop, UK

Salary
£15,600 to £24,784.50 a year
Level
Level 3
Duration
1 Year 6 Months
Closes
27 Oct 2026
Qualification
Level 3 Business Administration
Training provider
DN COLLEGES GROUP

About the role

As a Service Advisor Apprentice, you will support the Aftersales team by managing warranty claims, handling customer enquiries, coordinating breakdowns and repair bookings, and maintaining accurate records. You will work closely with customers, engineers, suppliers and internal teams, while assisting with reporting, project work, travel arrangements, compliance documentation, health and safety activities, and general day-to-day administration. Responsibilities include managing warranty claims and records, creating invoices, producing monthly reports on warranty recovery, assisting customers with breakdowns and enquiries, booking repairs, coordinating with engineers, building customer relationships, supporting MOD vehicle programmes, maintaining field service engineer records, managing service agent documentation, arranging travel, attending meetings, supporting projects, assisting with health and safety administration, and participating in team meetings. Upon successful completion, there may be opportunities for a long-term career within Irizar UK, gaining valuable experience in customer service, warranty administration, business operations, project coordination, and compliance.

Entry requirements

  • GCSE English: 4/C (Essential)
  • GCSE Maths: 4/C (Essential)
  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Administrative skills
  • Number skills
  • Team working
  • Creative
  • Initiative
  • Patience

Apply on the employer's site

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