People and Field Services Apprentice

NATIONAL CENTRE FOR SOCIAL RESEARCH · London, UK

Salary
£20,000 a year
Level
Level 2
Duration
1 Year 6 Months
Closes
5 Nov 2026
Qualification
Customer Service Practitioner Level 2
Training provider
CAPITAL CITY COLLEGE

About the role

This apprenticeship offers a fantastic opportunity to join the NATIONAL CENTRE FOR SOCIAL RESEARCH as a People and Field Services Apprentice. You will provide professional, responsive, and customer-focused support to employees, managers, and field colleagues across People Services, Data Collection, and Field operations. Your role will involve managing enquiries, maintaining records, assisting with onboarding, and ensuring operational tasks are completed accurately and on time. Key responsibilities include acting as a first point of contact for enquiries, tracking tasks, supporting the employee lifecycle (recruitment, onboarding, leavers), maintaining accurate HR and operational systems, coordinating fieldworker activity, producing clear communications, and working collaboratively across different teams. You will also contribute to improving the customer experience by identifying and suggesting process improvements. This is a Level 2 apprenticeship where you will complete off-the-job learning and assessments while applying your knowledge in the workplace.

Entry requirements

  • GCSE English: 4 (Essential)
  • GCSE Maths: 4 (Essential)
  • Communication skills
  • Attention to detail
  • Customer care skills
  • Problem solving skills

Apply on the employer's site

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