Business Support Apprentice

PILKINGTON GROUP LIMITED · Bradford, UK

Salary
£18,798 a year
Level
Level 3
Duration
1 Year 6 Months
Closes
10 Nov 2026
Qualification
Business Administrator Level 3
Training provider
INSTEP UK LIMITED

About the role

Pilkington Group Limited is seeking a Business Support Apprentice to join their team in Bradford. This role involves providing excellent customer service through telephone and email, processing orders, and handling customer queries and complaints. The apprentice will also contribute to sales and operational targets, assist with volume and price forecasts, and maintain various work records. Key responsibilities include managing incoming calls, responding to emails, confirming orders, processing delivery documentation, and working with the Customer Service Team Leader to resolve customer claims. The role requires collaboration with Sales and Operational teams to achieve business objectives and contribute to the development of forecasts. The apprentice will also be responsible for maintaining accurate time and attendance data, holiday records, and processing purchase orders. A significant part of the role involves completing month-end reports, including Petty Cash and Staff Cash Sales. The ideal candidate will be a team player with strong communication, IT, administrative, and problem-solving skills, demonstrating initiative, patience, and a self-motivated attitude.

Entry requirements

  • GCSE English: 4 or C or above (Essential)
  • GCSE Maths: 4 or C or above (Essential)
  • GCSE Business Studies: 4 or C or above (Desired)
  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Initiative
  • Patience
  • Self motivated
  • Polite

Apply on the employer's site

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