Customer Service Advisor Apprentice

J BLOOMER H LANFORD , MARK WHEELER, MARK RYDER. · Buckingham, UK

Salary
£16,640 to £26,436.80 a year
Level
Level 4
Duration
2 Years
Closes
30 Oct 2026
Qualification
Insurance Professional Level 4, CII Dip in Insurance
Training provider
DAVIES LEARNING SOLUTIONS LIMITED

About the role

This apprenticeship offers a fantastic opportunity to become a Customer Service Advisor with NFU Mutual Buckinghamshire. You will be responsible for assisting customers over the phone and via email, offering insurance solutions tailored to both business and personal needs. Key duties include processing midterm adjustments and policy changes with a strong focus on customer service, identifying potential gaps in client cover and recommending appropriate solutions, and generating new business through cross-selling and excellent customer engagement. You will also be expected to meet all monthly, quarterly, and annual Key Performance Indicators (KPIs) and targets. This role requires excellent communication, IT, and administrative skills, along with attention to detail, organization, and a proactive approach to problem-solving. Upon successful completion, there is potential to become a permanent member of the team.

Entry requirements

  • GCSE English and Maths at grade 4/C or above, strong communication, IT, attention to detail, organisation, customer care, problem-solving, presentation, administrative, and number skills.

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