Administrative Apprentice

Greystoke Surgery · NORTHUMBERLAND, UK

Salary
£15,600
Level
Level 3
Duration
1 Year 6 Months
Closes
16 Oct 2026
Qualification
Level 3 Apprenticeship
Training provider
CITY OF SUNDERLAND COLLEGE

About the role

This is an exciting opportunity to join Greystoke Surgery as an Administrative Apprentice. You will provide assistance and direction to customers in a courteous, efficient, and effective manner, facilitating communication between patients, the primary healthcare team, secondary care, and other associated healthcare agencies. Key duties include managing the reception service, maintaining the appointments system, processing requests for appointments and consultations, handling patient inquiries, processing test results, managing mail, explaining practice procedures to new patients, recording home visit requests, arranging ambulance bookings, processing repeat prescriptions, accepting payments for private services, and entering patient data accurately into the computer system.

The apprenticeship includes full in-house training, mandatory Blue Stream training, and will involve coursework completion. Upon successful completion of the apprenticeship, there is a possibility of permanent employment.

Entry requirements

  • GCSE English and Maths at grades 4-9, along with strong communication, IT, attention to detail, customer care, administrative, and teamwork skills. Patience and a non-judgmental attitude are also essential.

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