Helpdesk Coordinator Apprentice

NANT LTD · Wolverhampton, UK

Salary
£14,560 a year
Level
Level 3
Duration
1 Year 4 Months
Closes
23 Oct 2026
Qualification
Business and Administration Level 3
Training provider
JUNIPER TRAINING LIMITED

About the role

Embark on a rewarding career journey as a Helpdesk Coordinator Apprentice at NANT LTD. This program offers paid workplace experience coupled with off-the-job training, providing a debt-free launchpad into the corporate world. This apprenticeship is an excellent alternative to university or traditional classroom-based courses. You will gain practical skills in contacting customers to arrange engineer jobs via email and telephone, managing client portals to ensure KPIs are met, scheduling, and handling administrative duties. Responsibilities also include booking hotels for engineers, inputting data into databases and creating Excel sheets for clients, raising quotes for remedial works, verifying completed works, ensuring engineers have available jobs, uploading sample certification, and invoicing. This role is ideal for individuals with strong communication, IT, and organizational skills, as well as attention to detail and a proactive approach to problem-solving. The apprenticeship is designed to develop your administrative and customer care skills, preparing you for a role as a Helpdesk Coordinator.

Entry requirements

  • GCSE English grade 4 or above, GCSE Maths grade 4 or above. Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience.

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