Customer Experience Administrator Apprentice

ROCAL INSULATING PANELS LTD · NORTH LINCOLNSHIRE, UK

Salary
£16,640 a year
Level
Level 3
Duration
1 Year 6 Months
Closes
12 Oct 2026
Qualification
Business Administrator Apprenticeship
Training provider
TEC PARTNERSHIP

About the role

Join Rocal as a Customer Experience Administrator Apprentice and embark on a journey to deliver exceptional customer service. You will be responsible for managing customer inquiries via email and phone, processing orders, and preparing quotations. This role involves building and maintaining strong customer relationships, acting as a key point of contact for various accounts. You will collaborate with internal teams to ensure smooth operations and customer satisfaction, while also monitoring customer activity to identify areas for service improvement. Maintaining accurate records of all customer interactions, orders, and communications is crucial. The apprenticeship offers the chance to contribute ideas for process enhancements and team performance, escalating complex issues as needed. This is an excellent opportunity to develop key administrative and business skills while completing a Business Administrator Apprenticeship.

Entry requirements

  • GCSE English and Maths at grade 4/C or above.

Apply on the employer's site

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