Customer Service Apprentice & Social Media Support

SEARCH IT LOCAL LTD · SIDCUP

Salary
£15,392 to £24,454.04 a year
Level
Level 3
Duration
1 Year 6 Months
Closes
15 Oct 2026
Qualification
Business and administration
Training provider
QUEST TRAINING SOUTH EAST LTD

About the role

This apprenticeship offers a fantastic opportunity to develop your customer service skills and gain practical experience supporting clients and managing social media channels. You will learn effective communication techniques, how to handle customer inquiries, create engaging social media content, and contribute to daily administrative tasks. Key duties include client communication via phone, email, and WhatsApp, following up on website content and assets, organizing client files, updating records, tracking project progress, and liaising between clients and internal teams. You will also assist the social media team with research, content preparation, scheduling, and creation for various social media platforms. This role requires strong communication skills, attention to detail, organizational abilities, customer care, problem-solving, administrative skills, initiative, and the ability to work both independently and as part of a team.

Entry requirements

  • GCSE English and Maths at grade 5 or above. Desired IT, communication, attention to detail, organisation, customer care, problem-solving, administrative, logical, team working, creative, and initiative skills.

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