IT First Line Support Apprentice
Nviron Ltd · Runcorn, UK
- Salary
- £18,000 - £20,000
- Level
- Level 3
- Duration
- 17 months
- Closes
- 22 Oct 2026
- Qualification
- IT Support Level 3
About the role
Nviron Ltd is seeking an IT First Line Support Apprentice to join their team in Runcorn. This role is the first point of contact for customers experiencing IT issues, focusing on providing a high-quality service and resolving problems efficiently. You will be responsible for answering, diagnosing, and fixing technical issues, owning incidents from start to finish, and ensuring service level agreements are met. The company emphasizes character and a genuine desire to learn and grow, with clear pathways for progression into second line support, engineering, and specialisms. Ideal candidates will have a good understanding of IT fundamentals like Windows, servers, networks, and Microsoft 365, along with excellent communication skills and the ability to work in a structured service environment.
Entry requirements
- A sound grasp of the fundamentals. Windows, desktops, servers, networks, and Microsoft 365. You do not need to know everything; you need to understand how things fit together and how to find out the rest.
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