Customer Support Administrator Apprentice

Dawsongroup Temperature Control Solutions Ltd · Sutton-In-Ashfield, UK

Salary
£16,640 a year
Level
Level 3
Duration
1 Year 6 Months
Closes
2 Nov 2026
Qualification
Level 3 Apprenticeship
Training provider
WEST NOTTINGHAMSHIRE COLLEGE

About the role

Dawsongroup Temperature Control Solutions Ltd is seeking a dedicated and enthusiastic Administration Apprentice to join their team. This role involves providing comprehensive administrative support across the business, assisting with daily office duties, and ensuring professional communication with customers and colleagues. The apprentice will be responsible for maintaining accurate records and contributing to the smooth and efficient running of the Service Department.

Key duties include managing customer queries via phone and email, logging customer contact details, assisting with breakdown information, updating engineer availability spreadsheets, and collating reports for the Service Support Manager. The apprentice will also review engineers' work reports, update the AS400 system, monitor and replace engineer van stock, and liaise with internal and external stakeholders. The aim is to improve customer satisfaction and reduce call-outs.

This apprenticeship offers a pathway to full-time permanent employment upon successful completion.

Entry requirements

  • GCSE English and Maths at grade 4 or above. Strong communication and IT skills, attention to detail, initiative, and teamwork are essential.

Apply on the employer's site

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