Customer Service Apprentice Level 2 – Installation Technician

BOB RUDD LEISURE LTD · Unit 46, Gravelly Industrial Park, B24 8HZ

Salary
£15,600 a year
Level
Level 2
Duration
1 Year
Closes
26 Oct 2026
Qualification
Customer Services
Training provider
THE NVQ TRAINING CENTRE LIMITED

About the role

This apprenticeship offers an excellent opportunity to start a long-term career with Bob Rudd Group. As you gain experience and develop your customer service and technical skills, you will have the opportunity to progress into a more senior installation, service, or technical support role within the business.

Key Responsibilities include visiting customer sites to support the installation of gaming and amusement machines, setting up and testing machines to ensure they are working correctly, and providing excellent customer service during site visits. You will be speaking with customers and understanding their requirements, supporting them with machine queries and basic troubleshooting, and reporting any issues to work with the team to find solutions. Completing service records, updating customer information, and supporting stock checks are also key duties. You will maintain a professional approach when representing the company, building positive relationships with customers, learning about the company’s products and services, and following health and safety procedures when working on-site.

Entry requirements

  • GCSE English: 4 (Essential)
  • GCSE Maths: 4 (Essential)
  • Administrative skills
  • Communication skills
  • Customer care skills
  • Driving License
  • Initiative
  • IT skills
  • Non judgemental
  • Patience
  • Physical fitness
  • Problem solving skills
  • Team working

Apply on the employer's site

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