Customer Service/Admin Apprenticeship

About the role

This apprenticeship offers a fantastic opportunity to join the reception team at DR UZMA KHAN and gain valuable experience in customer service and administration within a primary care setting. You will be the first point of contact for patients, acting as a crucial link between patients, doctors, and other staff members. The practice is committed to providing comprehensive training and ongoing support to ensure you can effectively manage the established systems and processes.

Key responsibilities include managing appointments, handling patient queries, processing mail, recording petty cash transactions, and maintaining a tidy and safe reception area. You will also be expected to attend staff meetings and training courses relevant to the role, adhering to all practice protocols and procedures outlined in the Staff Handbook. This role is ideal for individuals with strong communication, IT, and organizational skills, who are detail-oriented and committed to providing excellent customer care.

Entry requirements

• GCSE Maths and English at grade 4 or above (desired). Strong communication, IT, attention to detail, organization, customer care, administrative, and team working skills are essential.

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